We want you to feel confident when shopping with Bio Root. If there is an issue with your order or something is not quite right, our team is here to help.
Returns
We offer a 14-day return policy, which means you have 14 days from the date your order is delivered to request a return.
To be eligible for a return:
- Your item must be in the same condition in which it was received
- Unused, unwashed, and free from signs of wear or damage
- Returned with all original packaging, accessories, charging components, and included parts
- You must provide valid proof of purchase, such as an order confirmation or receipt
To request a return, please use the Contact option available on our website and include your order number, the item you wish to return, and the reason for your request.
If your return is approved, we will provide the appropriate return instructions and, where applicable, details regarding a return shipping label.
Items returned without first receiving approval and return instructions will not be accepted.
You may contact us at any time with questions about a return through the Contact option available on our website.
Damages and Issues
Please inspect your order as soon as it arrives. If your Electric Anti-Frizz Hair Brush or another Bio Root product is defective, damaged during delivery, missing components, or different from what you ordered, contact us promptly through the Contact option so we can review the issue and provide an appropriate resolution.
To help us assess your request efficiently, please include your order number and clear photographs or videos showing the issue where possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Custom or personalised items
- Digital products or downloadable content
- Items marked as final sale
- Gift cards
For hygiene and safety reasons, hair brushes, scalp-care tools, and other personal-care products may not be eligible for return if they have been used, exposed to hair or skin, filled with water or hair essence, or show signs of wear, residue, contamination, or improper handling.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Sale items and gift cards are non-refundable, except where otherwise required by applicable consumer law.
Exchanges
The fastest way to receive a different colour, replacement, or alternative item is to:
- Request a return for the original item through the Contact option
- Once the return is approved, place a new order for your preferred replacement item
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable exclusions for sealed hygiene and personal-care products once opened or used.
Eligible items must be returned in the same condition in which they were received — unused, unopened where applicable, with tags, accessories, and original packaging, and accompanied by valid proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued to your original payment method within 10 business days.
Please allow additional processing time for your bank, payment provider, or card issuer to make the funds available in your account.
Original shipping fees and return shipping costs may be non-refundable unless the item was damaged, defective, incorrect, or applicable law requires otherwise.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through the Contact option on the Bio Root website.
Nothing in this policy excludes or limits any rights you may have under applicable consumer protection laws.