Bio Root operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a secure and streamlined shopping experience.
This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website, use our Services, make a purchase, contact us, or otherwise interact with Bio Root.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, processing, use, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” refers to information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified.
Depending on how you interact with our store, we may collect:
- Contact Details: Your name, billing address, shipping address, phone number, email address, and order information.
- Financial Information: Payment card details, transaction information, and payment confirmations.
- Account Information: Your username, password, preferences, and account settings.
- Transaction Information: Products you view, add to your cart, purchase, return, or exchange.
- Communications: Information you provide when contacting us through the Contact option or customer-support channels.
- Device Information: Your IP address, browser type, device information, operating system, and network connection.
- Usage Information: Information about how you browse, access, and interact with our website and Services.
Personal Information Sources
We may collect personal information from:
- Directly from you when you place an order, create an account, subscribe to communications, or contact us.
- Automatically through cookies, pixels, and similar technologies when you use our website.
- Service providers that assist with payments, fulfilment, shipping, analytics, customer support, and store operations.
- Business partners or other third parties that support or improve our Services.
How We Use Your Personal Information
1. Provide, Personalize, and Improve Services
To process purchases, complete payments, manage accounts, arrange delivery, handle returns or exchanges, provide customer support, and improve your shopping experience.
2. Marketing and Advertising
To send product updates, promotions, offers, and other marketing communications where permitted by law.
3. Security and Fraud Prevention
To identify, investigate, and help prevent fraudulent, unauthorized, harmful, or illegal activity.
4. Communication
To respond to questions, provide order updates, address concerns, and maintain customer support.
5. Legal Compliance
To comply with applicable laws, regulations, legal requests, and other lawful obligations.
How We Disclose Personal Information
We may share your information:
- With service providers and marketing partners where necessary to operate, promote, and improve our Services.
- When you direct us to share information or otherwise provide your consent.
- With affiliated businesses as part of ordinary business operations.
- In connection with a merger, acquisition, restructuring, financing, sale, or transfer of all or part of our business.
- When required to comply with applicable laws, legal proceedings, court orders, or regulatory obligations.
Relationship With Shopify
Our Services are hosted and supported by Shopify. Information submitted through our store may be processed by Shopify and relevant third-party service providers as necessary to operate, secure, and improve the Services.
For further information, please review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites
Our Services may contain links to websites or platforms operated by third parties. Bio Root is not responsible for the privacy, security, accuracy, or practices of those third-party websites.
Children’s Data
Our Services are not intended for individuals under the age of majority in their place of residence. We do not knowingly collect personal information from minors.
Security and Data Retention
We use reasonable administrative, technical, and organisational safeguards to help protect your personal information. However, no security system or method of transmitting information online can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location and applicable privacy laws, you may have the right to:
- Access the personal information we hold about you
- Request deletion of your personal information
- Request corrections to inaccurate or incomplete information
- Request a portable copy of certain personal information
- Withdraw consent where processing is based on consent
- Manage or unsubscribe from marketing communications
You may exercise these rights through the Contact option available on our store. We may need to verify your identity before completing certain requests.
Complaints
If you have concerns about how your personal information has been collected, used, or handled, please contact us through the Contact option on our website so we can review and respond to your concern.
International Transfers
Your personal information may be transferred to, stored in, or processed in countries outside your country of residence. Where required, appropriate safeguards will be used in accordance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal obligations, or operational requirements. Any updates will be posted on this page with a revised effective date.
Contact
For questions about this Privacy Policy, how your information is handled, or your privacy rights, please use the Contact option available on the Bio Root website.